| How I can erase the eSIM profile? If you are an existing Multi SIM user, you can replace any of your physical SIM with the eSIM or to activate a new multi SIM as eSIM within your allowed limit of multi SIMs | What do I need to do if I lose my QR Code? Can I subscribe to the eSIM on top of my existing Multi SIM service? Can I still use the physical SIM after I activated my eSIM? Will my eSIM work while roaming? However, the same QR code can be reused only on the same device if the eSIM profile for this code is deleted from the phone |
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| Samsung S20, S20 Plus, S20 Ultra, Huawei P40 and P40 PRO, iPhone 12, iPhone 12 PRO, iPhone 12 Mini, iPhone 12 PRO Max , Note 20 Ulta iPad PRO 11-inch 2nd generation iPad Pro 12 | eSIM is an embedded digital SIM that allows you to have several mobile numbers on your phone without having to use a physical SIM |
You need to visit Mobily outlet to get a new QR code for the same number after deleting the eSIM profile from the old phone.
| You can safely discard it | We recommend that you check the user guide of your device as it may vary from one device to another |
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| Yes, you can always replace your eSIM with the traditional physical SIM, by visiting any Mobily outlet | The SIM is already embedded into the device |
As well, you can move your current number and package from the traditional physical SIM to eSIM SIM Swap.
11| Get the QR code — this code can either be printed by a sales agent or it can be provided as a preprinted voucher | You can get a new Mobily number as eSIM or replace your existing physical SIM with an eSIM if your device supports eSIM by visiting Mobily outlet or you can request an eSIM from Mobily eShop |
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| 9-inch 4th generation iPad Pro 11-inch 1st generation | Once your eSIM is activated, your physical SIM for the same number will be deactivated |